We collect good quality furniture and working appliances that can be reused in local homes. If you’re unsure, just send photos through the donation form and our team will confirm.

Yes — as long as the access is safe, there’s enough space for our team to move the items without risk, and the items aren’t too heavy to be carried safely.

We can collect from garages, sheds, and covered outdoor areas, but items must be dry and in good condition.

Yes. There is no charge for donating your items. If you choose to add Gift Aid, we can raise even more from your donation at no extra cost to you.

Photos help us check that items are suitable for reuse and meet safety standards. This prevents wasted journeys and ensures your donation can be used to support local households.

Once we’ve reviewed your form and photos, our team will call you to offer the next available slot. We collect Tuesday to Saturday.

We take most good quality, reusable items. We can’t collect items that are damaged, heavily worn, unsafe, or missing fire safety labels (for upholstered furniture). If something isn’t suitable, our driver will let you know on the day.

Yes — we collect TVs, small electricals, and large appliances. Please make sure washing machines and cookers are fully disconnected before we arrive. Fridges and freezers must be switched on for at least 24 hours before collection so we can carry out a temperature check.

We collect from homes across Hastings and Rother, as well as the surrounding areas. If you’re unsure whether we cover your postcode, just complete the donation form — our team will confirm when they call you back

Retail Gift Aid lets us increase the value of your donated items by 25% at no cost to you. If you choose to take part, you’ll complete a quick Gift Aid declaration when you donate your items. You just need to be a UK taxpayer and the legal owner of the items you’re donating.

When you donate items, you complete a simple declaration that allows us to act as your agent when selling them. Once your items sell, we let you know the amount raised and the Gift Aid we can claim.

Anyone who pays UK Income Tax or Capital Gains Tax and owns the items they are donating.

No. Retail Gift Aid is completely free and increases the value of your donation by 25%.

HMRC requires us to record your name, address and contact details so we can process Gift Aid correctly and keep you informed of sales.

Most donated furniture and household items qualify, as long as they can be sold in our shops and you are the legal owner.

We’ll contact you using the details you provided to let you know the amount raised and the Gift Aid we can claim.

Nothing changes for you. Gift Aid only applies to items that sell.

Just let us know and we’ll update your Gift Aid record.

It works in a similar way, but Retail Gift Aid is specifically for donated goods. We act as your agent when selling your items so we can claim the extra 25%.

Yes – you can cancel at any time. Just let us know and we’ll update your re